Privacy Policy

Last updated: 30/03/2026

Overview

This privacy statement describes how Akita Family Love (“we”, “our”, “us”) collects and uses the Personal Information you willingly provide on our Web site. It outlines the methods we employ to securely store and safeguard your data whenever you make a purchase, subscribe to our newsletter, or interact with our services..

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

The Data Controller is: Akita Family Love – CEO Giuseppe Montalbano – from Turin, Italy – Email: admin@akitafamilylove.com

3. GDPR Compliance

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable European and Italian privacy laws.

This means that:

We collect only the data necessary for specific, legitimate purposes
We process data lawfully, fairly, and transparently
We store data securely and limit access to authorized personnel
We retain data only for the time strictly necessary
We respect your rights as a data subject (see Section 10)
We do not sell or share your data with third parties for advertising purposes

If you reside in the EU or EEA, you are fully protected under GDPR.

3A. Privacy Rights of United States Residents (CCPA / CPRA)

If you are a resident of the United States, including California, you may have additional rights under applicable U.S. privacy laws, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

These rights may include:

the right to know what categories of personal data we collect and for what purposes
the right to request access to or deletion of your personal data
the right to correct inaccurate personal information
the right to opt out of the sale or sharing of personal data (where applicable)

Akita Family Love does not sell or share personal data for cross-context behavioral advertising purposes.

U.S. residents may exercise their privacy rights by contacting us at: admin@akitafamilylove.com

We will respond to verified requests in accordance with applicable U.S. privacy laws

4. Personal Data We Collect

4.1 Information you provide directly

Name and surname
Billing and shipping address
Email address
Phone number (optional)
Payment information (processed securely by third‑party providers; we do not store card details)
Account login details (when you create an account)
Newsletter subscription preferences
Product customization data submitted through Forminator (e.g., name, email, customization notes)

4.2 Information collected automatically

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Cookies and tracking technologies (see Section 11)

4.3 Information from third‑party services

Payment processors (PayPal, Stripe, Pay with Link, Google Pay, Apple Pay)*
Email marketing platforms (MailPoet)
Contact Forms (Forminator)
Analytics tools (Siteground Analytics, Cloudflare Insights)
Security and anti‑bot systems (Cloudflare)
Search engines (e.g., Google, Bing): Our website may be crawled and indexed by search engines in order to display its content within search results. Such activities are governed by the respective privacy policies of these providers.

* – Third Party E-Commerce Solutions Provider

In order to make a purchase from us, you must use our third party credit processing vendor to finalize and pay for your order. Its privacy statement and security practices will also apply to your personal Information. These companies do not use this information for any other purpose. We encourage you to read that privacy statement before providing your information. We do not store credit card and debit card numbers on our servers or systems.

4.3A – Cloudflare Turnstile (Anti-bot and Fraud Prevention)

Akitafamilylove.com use Cloudflare Turnstile, a security service provided by Cloudflare, to protect our website and online forms (including checkout, login, and account-related features) from automated abuse, fraud, and malicious activities.

The Turnstile tools involves the collection and analysis of certain technical data, which may include:

IP address
Browser and device information
Operating system
Interaction patterns and risk analysis signals

This data is transmitted to Cloudflare and processed in accordance with Cloudflare’s privacy policies.

The processing of technical data through Cloudflare Turnstile is based on the user’s consent (GDPR Art. 6(1)(a)) and is activated only after consent has been provided through the cookie consent management system.

Cloudflare may process this information on servers located outside the European Union, including in the United States. Appropriate safeguards, such as Standard Contractual Clauses (SCCs), are applied to ensure an adequate level of data protection.

For more information, please refer to Cloudflare’s Privacy Policy and Terms of Service.

4.4 Redirect Logs and Technical Error Tracking

Our website uses a redirect management system to handle broken links, outdated URLs, and navigation errors. As part of this functionality, the system may temporarily record certain technical data, including:

IP address
Requested URL
Referring URL
Browser and device information
Date and time of the request

These logs are collected solely for technical and security purposes, such as:

identifying and fixing broken links
preventing repeated errors
detecting suspicious or malicious activity
ensuring the proper functioning and integrity of the website

The legal basis for this processing is our legitimate interest in maintaining website security and performance (GDPR Art. 6(1)(f)).

Log data are retained only for the time strictly necessary to achieve these purposes and are not used for marketing or profiling. They are not shared with third parties and are accessible only to authorized personnel responsible for website maintenance.

4.5 Geolocation and Fraud Prevention (MaxMind)

Our website uses the MaxMind GeoLite2 service and, when necessary, the minFraud system provided by MaxMind Inc. (USA) to determine the approximate geolocation of the user’s IP address and to prevent fraudulent activities during the checkout process.

When you visit the site or place an order, certain technical data may be transmitted to MaxMind, including:

IP address
browser and device information
transaction-related data (only when required for fraud analysis)

This processing is based on our legitimate interest in ensuring the security of our website and preventing fraudulent use (GDPR Art. 6(1)(f)).

MaxMind may process this information in the United States. The company applies security measures and Standard Contractual Clauses (SCCs) to ensure an adequate level of data protection.

For more information, please refer to MaxMind’s privacy policy: https://www.maxmind.com/en/privacy-policy

5. How We Use Your Data

We process your personal data for the following purposes:

To process and fulfill your orders
To manage your account
To provide customer support
To send transactional emails (order confirmations, shipping updates, etc.)
To send marketing communications when you give explicit consent
To manage newsletter subscriptions via MailPoet
To process product customization requests via Forminator
To improve website performance and user experience
To analyze traffic and prevent fraudulent activity
To comply with legal obligations

We never sell your data.

6. Legal Basis for Processing (GDPR Article 6)

We process your data based on:

Contractual necessity (order processing, account management)
Consent (newsletter, marketing communications)
Legitimate interest (website security, fraud prevention, and aggregated technical analytics)
Legal obligations (tax and accounting requirements)

7. Sharing Your Data

We may share your data only with trusted service providers strictly necessary for operating the website:

Payment processors (PayPal, Stripe, Pay withLink, Google Pay, Apple Pay)
Shipping and logistics partners
Email marketing platforms (MailPoet)
Form submission tools (Forminator)
Analytics tools (Siteground Analytics, Cloudflare Insights)
Security and anti‑bot systems (Cloudflare)
Customer service tools
Web hosting providers
Security and anti-bot services (Turnstile, Cloudflare)

All third‑party providers process data in compliance with GDPR and international privacy standards.

We do not share or sell your data to external companies for advertising purposes.

8. Data Retention

“Personal Data” refers to any information associated with an identified or identifiable individual, which can include data that you provide to us, and that we collect about you during your interaction with our Services (such as device information, IP address, etc.).

We retain your data only for the time necessary to fulfill the purposes for which it was collected.

According to WooCommerce settings:

Cancelled orders: retained for 1 year
Other personal data (accounts, addresses, orders, downloads): retained indefinitely unless you request deletion
Newsletter data: retained until you unsubscribe
Account data: retained until you request deletion
Analytics and technical data: according to the retention policies of SiteGround and Cloudflare.

9. Your Rights Under GDPR & CCPA/CPRA

You have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Italian Data Protection Authority (Garante Privacy)

To exercise your rights, contact us at: admin@akitafamilylove.com

10. Cookies & Tracking Technologies

We use cookies to:

Enable essential website functions
Improve performance
Analyze aggregated and technical traffic data
Personalize user experience

You can manage cookie preferences through your browser settings.

(For more information about cookies, please refer to the dedicated Cookie Policy page)

11. Data Security

We take reasonable measures to protect your information, including:

API Protection with Cloudflare API Shield. To ensure the security of our online store, we use Cloudflare API Shield to validate and protect API calls (e.g., product catalog queries). This protection automatically blocks unauthorized or malformed requests without storing users’ personal identifiable information. For more details, see Cloud flare’s Privacy Policy.
SSL encryption
HTTPS secure browsing
Secure hosting infrastructure
Restricted access to personal data
Trusted third‑party processors
Cloudflare security features, including anti‑bot protection (IABot blocking – DDoS protection) and traffic filtering
Regular monitoring of website activity

However, no online system is 100% secure.

12. Minors

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a minor without parental consent, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

14. Contact

For questions about this Privacy Policy or your personal data, contact us at: admin@akitafamilylove.com