Welcome to Akita Family Love!
Trendy Akita-Inspired Clothing Designed to Capture Your Heart
Here you’ll find answers to the most common questions about our products, orders, shipping, payments, and returns
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About | Design Shop | Pet Corner | Orders | Shipping | Payments | Returns | Gift Card | Contact
1. What is Akita Family Love?
Akita Family Love is a brand driven by passion, where we offer personalized garments featuring Akita-inspired designs.
It was created from a deep, personal bond with the Akita breed that gradually evolved into a mission-driven brand. What began as life shared with our own Akitas turned into a project dedicated to people who see their dog as part of the family, not just a pet.
Inspired by Baba, the soul and guiding presence behind Akita Family Love, and by an extraordinary Akita family that has shaped our everyday life, the brand reflects values such as loyalty, respect, beauty, and emotional connection.
Today, Akita Family Love stands as a community centered on a shared passion for Akitas, thoughtful design made with care, purpose and sincerity, crafted to garments through advanced technologies such as DTG (Direct to Garment), DTFlex and embroidery techniques to ensure premium quality. From Akita-themed T-shirts, long sleeve shirts, sweatshirts, hoodies, jackets, windbreakers, and joggers to baseball caps and more, here you’ll find the perfect gift for every Akita lover
2. How is the Akita Family Love store organized?
The Design Shop is the heart of the Akita Family Love store, where we bring our Akita-inspired artwork to life by featuring it on various products. We have Apparel, Accessories and Home Decor categories with premium items, often crafted by original brands.
The Pet Corner is not a separate main section, but a small, dedicated space within the store.
It exists as a gesture of care and affection toward dogs — not only Akitas, but dogs in general.
The Pet Corner features three dedicated categories focused to enhance pet comfort:
This selection reflects Akita Family Love’s commitment to comfort, quality, and well-being, offering products designed to support everyday life with dogs in a practical yet thoughtful way.
Design Shop
3. What kind of products are sold in the Design Shop?
The Design Shop offers a high-quality collection made to order and, in some cases, products customised according to your wishes (see next section). We also offer a made-in-Italy collection, but with shipping exclusively within Europe. Each item is produced specifically after an order is placed.
4. Are the products customizable?
Yes, most of our products available in our store are customizable as your wish
All items in the Design Shop showcase original Akita Family Love artwork, crafted as complete designs to represent the brand’s spirit. Customers can buy them as shown on the product pages or request adjustments through the personalize your product page. While the design itself can’t be altered, you can add or change text or, for double-sided designs, request a single-side option.
Also, if you would like a custom design based on your own pet, you can request a personalized artwork through our dedicated page:
https://wylb27bbeb.27.sub-site.eu/personalize-your-product/
Through this page, you can:
- upload a photo of your pet
- choose your preferred artistic style (e.g. Cartoon, Pencil, Pop-Art, Line Art, Vintage, Original, or Other)
- add optional custom text
- submit your request for a bespoke design
Once submitted, we review your request and get back to you with personalized design proposals. This process is separate from standard product purchases and allows us to create artwork that reflects your pet, your style, and your story.
5. Why do product colors or details sometimes look slightly different?
Our selected partners work with highly professional printing systems, such as Direct-to-Garment (DTG), which use water-based inks that are absorbed by the fibres to ensure vibrant colours, uniform shades and long-lasting prints without compromising softness. However, product images are for illustration purposes. Minor variations in color, placement, or scale may occur due to printing processes, material differences, and screen settings.
Pet Corner
6. What products are available in the Pet Corner?
The Pet Corner offers pet-related products that are shipped internationally and may follow different logistics processes compared to Design Shop items. We focus on pet comfort, so you will only find products related to this aspect.
7. Are Pet Corner items made to order?
No. Pet Corner products are not personalized or custom-made in the same way as Design Shop items, which affects production timelines and return eligibility.
Orders & Production
8. When is my order processed?
Orders are processed once payment has been successfully completed.
Pet Corner: our partners’ warehouses typically process your order within 3–5 business days after payment.
Design Shop: items go into production shortly after order confirmation. Production usually takes about 3–4 business days.
9. Can I modify or cancel my order?
Design Shop: orders can be modified or canceled only before production begins. Once production has started, changes are no longer possible.
Pet Corner: orders may be canceled before they are processed by our warehouse partners.
10. Will I receive an order confirmation?
Yes. After placing an order, you will receive a confirmation email with your order details. Please note: Gift Cards are delivered by email and do not require physical shipping.
Shipping & Delivery
11. From where do you ship?
To ensure faster delivery and optimized shipping costs, we ship from different locations depending on the product line and your destination:
- Design Shop – Premium Collection:
Orders are fulfilled from multiple regional facilities in Europe and the United States.
The fulfillment location is automatically selected based on your shipping address and product availability. In some cases, an item may be shipped from a different region due to stock levels or production needs. - Design Shop – Made in Italy:
Orders are shipped from Italy, with shipping available only within Europe. - Pet Corner:
Orders with worldwide shipping are fulfilled from our partners’ warehouses in China. Please note: some items from Pet Corner are available only for US (for more details, see to section 14).
Shipping availability and delivery times may vary by product and destination. These details are always shown at checkout and in each product description.
12. How long does delivery take?
Estimated delivery times are shown on each product page, but the most accurate and up‑to‑date delivery estimate is always displayed at checkout after you enter your shipping details. This ensures you receive the clearest possible timeframe based on your exact address and the fulfillment location.
13. Will I receive tracking information?
Yes. As soon as your order is shipped, you will receive an email with a tracking link.
If your order includes items from both the Design Shop and the Pet Corner, or products from both the Premium Collection and the Made in Italy line, they may be shipped from different facilities. In this case, your order could arrive in multiple packages, and you will receive a separate tracking number for each shipment.
14. Do you ship internationally?
Yes. We offer international shipping for most products.
- Design Shop: almost all products are available worldwide.
Please note: - items from the Made in Italy collection and Adidas brand are shipped only within Europe.
- some products from the Premium Collection are shipped only within United States.
- Pet Corner: most products are available worldwide, but a few are limited to the United States only.
However, each product page clearly specifies the available shipping destinations.
Payments
15. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other payment methods supported by our payment providers.
16. Do you offer installment or split payments?
Some payment providers, such as PayPal or Klarna, may offer interest-free installment or deferred payment options (for example, “Pay in 3 installments”).
These options are provided and managed directly by the payment provider and are subject to their approval and terms.
17. Why don’t I see certain payment methods at checkout?
Available payment methods may vary depending on your device, browser, location, currency, and provider eligibility. Not all payment options are shown to every user.
18. Is my payment information secure?
Yes. Your payment details are handled with a high level of security.
All transactions are processed by certified third-party payment providers, and Akita Family Love never stores your credit card details.
Our website is protected by advanced security systems, including SSL encryption, firewall protection, and anti-bot technologies, so you can shop with confidence.
Gift Card
19. How does the Akita Family Love Gift Card work?
The Akita Family Love Gift Card is delivered instantly by email.
The recipient can enter the unique code at checkout to apply the balance to any product available on our website.
20. Where can the gift card be used?
The gift card is redeemable on all collections, including T-shirts, apparel, Pet Corner products, and home decor.
21. Can the gift card be used more than once?
Yes. If the full balance is not used in one purchase, the remaining amount can be applied to future orders until it reaches zero.
22. Does the gift card expire?
Our gift cards are created to offer flexibility and peace of mind. The gift cards do not expire.
Returns & Refunds
23. Do you accept returns or exchanges?
Return eligibility depends on the type of product purchased.
- Design Shop: As Design Shop items are made to order, they are not eligible for returns due to size selection or change of mind. However, if something isn’t right, please contact us — we are always happy to find a fair and thoughtful solution.
- Pet Corner: Returns or refunds are available in most cases, such as damaged or defective items, but not for buyer’s remorse. Please ensure you have made the correct selection before placing an order.
Please refer to our Return & Refund Policy for full details.
24. What if my item arrives damaged or defective?
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery with your order number and clear photos of the issue. Once verified, we will arrange a replacement or refund.
25. How long do refunds take?
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider. On our side, we ensure the refund within 14 business days.
Addresses, Lost Packages & Customs
26. What happens if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. If an order is returned or delayed due to an incorrect or incomplete address, reshipping fees may apply.
27. What if my package is lost?
If your package appears lost, please check tracking information first and contact the carrier if needed. If the issue persists, contact us and we will assist in investigating the situation.
28. Will I have to pay customs duties or import taxes?
Typically, no. However, in rare cases customs duties or import taxes may be applied when a shipment crosses international borders or if there are changes to customs regulations. If any additional charges are requested upon delivery, please contact us with proof of payment so we can assist you. While most orders do not incur customs fees, if this does occur, we will take full responsibility and refund the associated costs (Refer to Terms & Condictions 7- Customs Duties & Import Taxes).
Contact & Support
29. How can I contact you?
For customer support, order inquiries, returns, or assistance with your purchase, please contact us at:
For general information, collaborations, or brand-related inquiries, please email:
For legal, privacy, or formal matters (including data protection requests), please contact:
We aim to respond as quickly as possible.